Terms & Conditions

Welcome to Dr. Shamsheer Herbs. These Terms & Conditions govern your access to and use of our website, services, and products. By visiting our website or placing an order, you agree to comply with and be bound by these terms. Please read them carefully before using our services.

If you do not agree with any part of these Terms, you must not use our website.

1. General Information

Dr. Shamsheer Herbs is a trusted herbal health brand offering premium-quality wellness products crafted with natural ingredients.
Our goal is to provide safe, authentic, and effective herbal remedies for our customers across the UAE.

The terms “we,” “our,” and “us” refer to Dr. Shamsheer Herbs, while “you” and “your” refer to the website user or customer.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
You agree to use the website only for lawful purposes and in compliance with all applicable UAE laws and regulations.

3. Products and Services

All products sold under Dr. Shamsheer Herbs are herbal-based formulations designed for general wellness and vitality.
Our products are not intended to replace professional medical advice, diagnosis, or treatment.
If you have a medical condition, please consult a licensed healthcare professional before using any herbal supplement.

We reserve the right to discontinue or modify any product, price, or offer without prior notice.

4. Orders and Payments

Order Acceptance

Placing an order through our website constitutes an offer to purchase.
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.

Payment Methods

We accept multiple secure payment methods, including Cash on Delivery (COD) and online payment options (where applicable).
By submitting your payment information, you authorize us to charge the applicable amount for your order.

Pricing

All prices are displayed in AED (United Arab Emirates Dirham) and are inclusive of VAT (where applicable).
Shipping charges, if applicable, will be displayed at checkout before payment.

5. Delivery Policy

We deliver across the UAE through trusted courier partners.
Estimated delivery times and charges are detailed on our Delivery Information page.
While we strive to ensure timely delivery, unforeseen delays may occur due to weather, courier issues, or regional restrictions.

6. Return & Exchange Policy

We offer a 7-day return and exchange policy for eligible products.
Returns are accepted only for unused and unopened items in their original packaging.
Please refer to our Return & Exchange Policy page for full details.

7. Product Disclaimer

Our products are based on herbal and traditional formulations and are intended for general wellness purposes.
Results may vary from person to person, depending on body type, lifestyle, and health condition.
Dr. Shamsheer Herbs makes no guarantees regarding specific outcomes.

We do not claim to diagnose, treat, cure, or prevent any medical condition.
Customers are encouraged to consult their healthcare provider before using any product, especially if they are under medication or have a pre-existing medical condition.

8. Limitation of Liability

Dr. Shamsheer Herbs, its owners, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of our products or services.
This includes, but is not limited to, health issues resulting from improper use or non-adherence to recommended instructions.

Our total liability, in any case, shall not exceed the total amount paid for the order in question.

9. Intellectual Property

All website content, including text, graphics, images, product descriptions, logos, and trademarks, is the exclusive property of Dr. Shamsheer Herbs and protected under intellectual property laws.
No part of the website may be copied, reproduced, or distributed without written permission.

10. User Conduct

You agree not to:

  • Misuse the website or engage in fraudulent activities.

  • Submit false information or impersonate another person.

  • Upload harmful or malicious software.

  • Violate any UAE law or regulation while using our services.

Any misuse may result in immediate suspension or legal action.

11. Third-Party Links

Our website may contain links to third-party websites for informational or payment purposes.
Dr. Shamsheer Herbs is not responsible for the content, policies, or practices of these external sites.

12. Privacy and Data Protection

We are fully committed to protecting your privacy.
All personal data collected is handled in accordance with our Privacy Policy, which forms an integral part of these Terms.

13. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of the United Arab Emirates.
Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts in Dubai, UAE.

14. Amendments to the Terms

Dr. Shamsheer Herbs reserves the right to update or amend these Terms & Conditions at any time without prior notice.
Changes will take effect immediately upon being posted on the website.
Your continued use of the website following any changes constitutes your acceptance of the revised terms.

15. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please reach out to our support team:

Email: drshamsheerherbs@gmail.com
Phone: +971-56-606-5569
WhatsApp: Available through the chat button on our website