Delivery Information

At Dr. Shamsheer Herbs, we value your trust and are committed to providing a smooth, secure, and timely delivery experience. Each order is handled with the utmost care to ensure that our customers receive authentic herbal products in perfect condition, right at their doorstep.

Delivery Coverage

We proudly deliver across all major cities in the United Arab Emirates (UAE), including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
For any delivery inquiries outside the UAE, please contact our support team before placing your order.

Processing Time

All confirmed orders are processed within 24 hours (excluding Fridays and public holidays).
Once processed, the order is carefully packed and handed over to our trusted logistics partners for dispatch.

Estimated Delivery Time

  • Within Dubai: 1 – 2 business days

  • Other Emirates: 2 – 4 business days

  • Remote Areas: 4 – 6 business days

Please note that delivery timelines may vary slightly depending on your exact location, courier workload, or unforeseen circumstances such as weather conditions or local events.

Shipping Charges

  • Standard Delivery: Free on all orders right now.

Cash on Delivery (COD)

We offer a Cash on Delivery (COD) service for your convenience across the UAE.
Please ensure that the recipient is available at the delivery address with the exact payment amount upon arrival of the courier.

Order Tracking

Once your order has been dispatched, you will receive a confirmation message on WhatsApp or email containing your tracking details.
You can use this information to monitor the real-time status of your shipment.

Packaging and Safety

Every order is packed securely using high-quality materials to maintain product safety, freshness, and hygiene during transit.
Our packaging is discreet and confidential, ensuring your privacy at all times.

Failed Deliveries

In case the delivery attempt fails due to incorrect address details, unavailability of the customer, or non-payment in the case of COD orders, our team will reach out via WhatsApp or phone to reschedule.
Repeated failed attempts may result in cancellation and a re-delivery fee.

International Orders

Currently, Dr. Shamsheer Herbs primarily serves customers within the UAE.
For international orders, please contact our support team at drshamsheerherbs@gmail.com or on +971-56-606-5569 to confirm availability and shipping costs.

Customer Support

For any concerns regarding your delivery, delays, or product condition upon arrival, please reach out to our support team immediately.
Our representatives are available to assist you and ensure that every order reaches you in the best possible manner.

WhatsApp Support: Available through the chat button on our website
Email: drshamsheerherbs@gmail.com
Phone: +971-56-606-5569