Privacy Policy
At Dr. Shamsheer Herbs, your privacy and trust are of utmost importance to us. We are committed to protecting your personal information and maintaining transparency about how we collect, use, and safeguard your data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information when you visit our website or make a purchase.
By using our website or placing an order with us, you consent to the practices described in this policy.
1. Information We Collect
We collect personal information to process your orders efficiently and enhance your shopping experience. The types of information we collect include:
a. Personal Information
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Full Name
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Contact Number
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Email Address
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Delivery Address
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Billing Information (if applicable)
b. Automatically Collected Information
When you browse our website, certain information is automatically collected, such as:
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IP address
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Browser type and version
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Device information
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Pages visited and duration of visit
This information helps us improve our website performance and user experience.
2. How We Use Your Information
We use your personal information only for legitimate business purposes, including:
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Processing and fulfilling your orders
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Managing deliveries and customer service requests
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Communicating updates related to your order status
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Providing support via WhatsApp, phone, or email
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Sending promotional messages, offers, and product updates (if you have opted in)
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Preventing fraud, ensuring security, and complying with applicable laws
3. Sharing of Information
We respect your privacy and never sell, trade, or rent your personal data. However, we may share necessary information with trusted third parties in the following cases:
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Delivery Partners: To ensure accurate and timely order deliveries
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Payment Gateways: To securely process your online payments
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Service Providers: For website maintenance, hosting, or analytics
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Legal Authorities: When required by law or for fraud prevention
All third parties are bound by confidentiality agreements and are required to handle your information responsibly.
4. Data Security
We take appropriate technical and organizational measures to protect your information from unauthorized access, misuse, loss, or alteration.
Your data is stored on secure servers, and all transactions are encrypted using SSL (Secure Socket Layer) technology.
However, please note that no online platform is completely risk-free. While we take every reasonable precaution, users share their data at their own discretion.
5. Cookies Policy
Our website uses cookies to improve functionality, personalize content, and analyze traffic.
Cookies are small text files stored on your device that help us remember your preferences and provide a smoother browsing experience.
You can manage or disable cookies through your browser settings; however, some features of the website may not function properly without them.
6. Your Rights
As a valued customer, you have the right to:
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Access the personal data we hold about you
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Request corrections or updates to your information
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Request deletion of your personal data (subject to legal and transactional obligations)
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Opt out of receiving promotional emails or messages
To exercise these rights, please contact us via email or WhatsApp.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy — including order processing, legal compliance, and business reporting. Once data is no longer required, it is securely deleted.
8. Third-Party Links
Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these websites. We encourage users to review the privacy policies of any external sites they visit.
9. Changes to This Policy
Dr. Shamsheer Herbs reserves the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page with an updated “Last Modified” date. Continued use of our website following such changes constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact our support team:
Email: drshamsheerherbs@gmail.com
Phone: +971-56-606-5569
WhatsApp: Available through the chat button on our website